City of Atlanta residents pay among the highest water and sewer bills in the nation, and at times, this can create a financial burden. In an effort to provide assistance to customers facing disconnection due to outstanding balances, the Department of Watershed Management will implement an Amnesty Program during the month of March, allowing both commercial and residential customers the opportunity to enter into payment plans to help settle their accounts without facing penalties.
During the amnesty period, which lasts March 1 - 31, customers with balances exceeding $500 must pay 20 percent of their balance prior to entering into a flexible payment agreement. Also late fees and assessments will be waived during the amnesty period.
Eligible customers may call ATL 311 (404-546-0311) to establish a payment plan. Watershed Management staff also will be available between 9:30 a.m. and 3:30 p.m. at 2 City Plaza (72 Marietta St.) on the dates listed to assist walk-in customers.
- Wednesday, March 1 & Thursday, March 2
- Monday, March 6 & Tuesday, March 7
- Monday, March 13 & Tuesday, March 14
- Monday, March 20 & Tuesday, March 21
- Monday, March 27 & Tuesday, March 28
2 City Plaza is conveniently located near the Five Points MARTA Station. Exit the Five Points Station onto Forsyth Street and turn right. Walk northeast on Forsyth Street and turn left onto Marietta Street. Walk one block to Fairlie Street. After crossing Fairlie Street, 2 City Plaza is on the left. Please note there is no public parking at this location; however metered parking is available in the immediate vicinity.